Overview
At Spriglly, we take pride in the quality and care of our products. Each item is prepared with attention to detail, especially our customizable and eco-conscious products. Please read our policy carefully before making a purchase.
By placing an order on our website, you agree to the terms outlined in this Refund & Return Policy.
Eligibility for Returns
We accept returns only under the following conditions:
- The item is received in a damaged or defective condition
- The wrong item was delivered
- The issue is reported within 3 days of delivery
To be eligible for a return:
- The item must be unused and in its original packaging
- Proof of purchase is required
- Supporting evidence such as photos or videos may be requested
Non-Returnable Items
Due to the nature of our products, the following items are non-returnable and non-refundable:
- Custom or personalized products
- Items that have been used or opened
- Products not reported within the return timeframe
- Items damaged due to misuse, improper handling, or normal wear and tear
- Sale or discounted items (if applicable)
Refunds
Refunds are only issued under approved cases after inspection.
- Approved refunds will be processed to the original payment method or provided as store credit
- Processing time may vary depending on your payment provider
- Shipping costs are non-refundable
We reserve the right to refuse refunds if the returned item does not meet the required conditions.
Exchanges
We may offer exchanges only in cases of:
- Damaged products
- Incorrect items shipped
Exchanges are subject to product availability.
Order Cancellations
Orders may only be cancelled if they have not yet been processed or shipped. Once an order is in processing or dispatched, it cannot be cancelled.
Shipping Returns
If a return is approved:
- The customer may be responsible for return shipping costs
- We recommend using a trackable shipping method
- We are not responsible for lost return shipments
Inspection & Approval
All returned items are inspected upon receipt. Refunds or exchanges will only be issued after verification that the item meets our return criteria.
Limitation of Liability
Spriglly shall not be held responsible for:
- Delays caused by shipping carriers
- Damage caused after delivery
- Improper use of products
- Results that vary based on usage or handling
Changes to This Policy
We reserve the right to update or modify this Refund & Return Policy at any time without prior notice.